Payment Terms

Jelly Drops can be purchased as a one-off order or as part of a recurring subscription depending on the option selected at checkout. 

Payments are made online only through our website via debit or credit card only. We accept Visa, MasterCard and American Express. 

Once an order is confirmed, payment is taken immediately and confirmation is presented onscreen and through email. If your payment fails you will be notified onscreen and have the opportunity to try again, but your order will not be confirmed until payment is successfully taken and order confirmation is generated.

It is your responsibility to ensure that the details entered at point of purchase are correct and this includes the postage address and email address. If you have not received the email order confirmation or have any problems making a payment, please contact us.

Please see the page here for the Terms or Service and here for the Privacy Policy.

Subscriptions

You have the option to subscribe to regular deliveries, instead of making individual purchases by selecting the ‘GET FREE TRIAL’ option at checkout. For each sample that is ordered from our website an attached subscription applies. 

By default we will only charge you the postage fee to ship the 2x pack sample. The first subscription box, the 42x pack, will activate 14 days later. From there, we will automatically charge your card in line with your chosen frequency. If you choose to send the first subscription box alongside the sample by selecting this option at checkout, the chosen frequency will apply from that date. 

There are no fixed contracts and your subscription will automatically continue unless you cancel or modify your subscription before your next scheduled payment date. We will send you a courtesy email reminder 3 days prior to the order being created. If a payment fails, it will reattempt automatically daily and you will be notified. A failed payment does not signify the cancellation of a subscription.

Any changes made to a subscription impact future orders only and not any orders that have already been created. This includes if your subscription was cancelled but an order had already been created, this will need to be cancelled separately.

Once an order is created and an order number generated, our cancellation and return policies apply. We cannot guarantee changes can be made once an order has been created.

Returns & Order Issues

We are unable to accept returns in the USA. For further information please read our Returns Policy.

Missing Deliveries: When a delivery goes missing at no fault of the customer, we will arrange a replacement or refund as required. Under our courier terms and conditions, orders can only be classed as missing after 15 days from the last courier tracking update. Any issue must be raised within 30 days of the last tracking update.

Damaged Deliveries: Deliveries that have been damaged in transit will be eligible for a part or full refund or replacement, as appropriate to the level of damage. Any claims relating to damaged deliveries must be made with photos of the damage, as required by our couriers' terms of service.

Any refunds that may be approved will be credited back through the original payment method only. Should the account be closed, we must still attempt the transaction. If the refund fails, we will contact you through email or phone to obtain alternative account information.

Was this article helpful?
2 out of 3 found this helpful
Have more questions? Submit a request